December 31, 2020

1. What conferencing platforms will be used for FORUM?

We will be using a combination of both Zoom and GoToWebinar throughout the conference. Most of the programming throughout each day will be held on GoToWebinar with some interactive sessions being held on Zoom.

2. How do I download GoToWebinar? 

If you have not joined a webinar via GoToWebinar before you will need to download the software prior to the conference. Please find the links to download for both Mac and PC. 

Windows

Mac

Please note that GoToMeeting and GoToWebinar are the same software and the name may change depending on your computer.

3. I got an error message when trying to download the software.

If the software installation was stalled or unsuccessful, the most likely culprit is a firewall or browser issue. Whether you’re trying to get into the session immediately or you’re trying to prepare for a future session, we’ve got multiple options laid out for you.

See Why isn’t the download working? to learn more.

4. Where can I find my links to register? 

The links to register for GoToWebinar can be found on the interactive FORUM conference page. The link and password to this page would have been sent in the Know Before You Go email sent on Friday, January 1st. If you did not receive it, please contact us at mailbox@aias.org and we will resend.

5. How do I login into today’s sessions?

Through the interactive FORUM conference page, you will see buttons that will allow you to enter each day’s sessions. Please keep in mind that GoToWebinar you will need to register first through the button to enter the session and for Zoom you will just simply click on the session button to enter. For reference, we have created an instructional guide here on how to interact and enter sessions through the conference page. 

7. Where can I find the schedule? 

The schedule for each day can be found on both the schedule page here and on the FORUM conference page itself. 

9. I registered on aias.org. How do I access the sessions?

The links to register for GoToWebinar can be found on the interactive FORUM conference page that was sent in the Know Before You Go email sent on Friday, January 1st. If you did not receive it, please contact us at mailbox@aias.org and we will resend.

10. My link says that the webinar hasn’t started yet. What do I do?

First, make sure you are signed into the correct link for the appropriate day and part. If that is not the problem, we encourage you to close the program and reopen and then copy and paste the link in a new browser window rather than clicking the link through your email. 

11. Will I be able to use my camera or microphone during the sessions?

As a registrant, you will not be able to unmute your microphone during the conference while on GoToWebinar, but you will have the ability to on the Zoom sessions. Please be sure to listen to instructions while in the Zoom sessions if there is an interactive portion

During the all conference sessions, we encourage you to engage by asking questions in the chat function, raising your hand, and participating in polls when applicable. 

If you any further questions, please do not hesitate to reach out to us at mailbox@aias.org.